Frequently Asked Questions
Everything you need to know about your Beauty Box experience.
Are your beauty products 100% authentic?
Absolutely. We source all our products directly from authorized distributors and the brands themselves to ensure you receive genuine, high-quality beauty items every time.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. We also offer express shipping options that deliver within 1-2 business days for those who need their beauty fix faster.
What is your return policy for opened skincare or makeup?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If a product arrived damaged, please contact our support team immediately for a replacement.
Do you offer international shipping?
Yes, Beauty Box ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I track my package?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to monitor your delivery's progress in real-time.
Are your products cruelty-free?
We prioritize carrying brands that align with ethical standards. You can filter our entire collection by 'Cruelty-Free' or 'Vegan' using the sidebar on our shop page.